Client Experiences
We are proud of the extraordinary journeys that we craft for clients and love to hear stories of their remarkable wildlife encounters when they return.
Not only does this help us improve our service and excellence, but it is always fascinating to become inspired hearing incredible tales of adventure. This is why we do, what we do.


Africa Reviews
- —Wendy Ostgaard who travelled on Central African Republic: Dzanga Sangha Gorilla Tracking Safari
David went out of his way to help with our trip and we had an amazing experience! The guides at Sangha were excellent, and knowledgeable, and everyone went out of their way to help. We would love to travel again due to the attention to detail and NWS' willingness to deal with difficult situations.
- —Jill Adcock
This trip was a 10/10 experience! It was well organised and I really loved the gorilla treks which I am glad to have done two of.
- —James 0'Leard, Kenya, June 2024
Did an amazing job of planning an incredible and meaningful trip to Kenya for my family.
- —Pamela K , Rwanda: Gorillas, Chimpanzees & Games Drives Safari
I am very grateful to have worked with my destination specialist, David. I feel his hands-on experience in Rwanda and his enthusiasm for the country contributed greatly to the success of our trip. David was always available to answer questions and discuss details. I can’t say enough good things about all aspects of our trip. Rwanda is a magical country and because of David and NWS, I felt like I experienced the best of the best. I would love to travel again, I applaud the intimate knowledge of the countries NWS go to. Personalised itineraries with all aspects of the trip are taken into account, making it a very organised and efficient process.
- —Leslie Russum, Uganda, August 2025
Attention to detail, expertise and affordability. Our guide, Abdu, was the best guide I've ever had -- courteous, knowledgeable, very safe driver, etc. He's definitely respected by the guides and rangers which I think contributed to us getting the closer gorilla groups.

Client Reviews
- —Paul Barrow who travelled on the Andy Rouse Antarctica Safari
I loved every minute of it! The whole trip was well organised, from booking through to the actual trip. The guiding was very professional and always with an eye to protecting the wildlife and the environment to the max. All done with great humour. NWS Staff are friendly, knowledgeable and professional, which is important to me.
- —Gary Maurer, Arctic Canada: The Great Ice Bear Safari, June 2024
The Great Bear Safari was once in a lifetime trip. Diamond Lake Lodge was located extremely remotely and our group was immersed into climates I would never survive on my own. The guides were knowledgeable and had a nightly presentation on polar bears and their habitat. The morning and afternoon hikes were challenging and guided by 3 guides keeping us safe knew where to get great viewing of the Polar Bears without stressing them and keeping us safe. We even did a 3 hours track on the lake and came across a bear.
The lodes were comfortable and staff was accommodating and food delicious and hearty.
If you are planning to go to Churchill to track Polar Bear this is the company and trip you should take . Everything was well thought out and not one hiccup.
One rememberable trip. Even got to see the Northern Lights...what a great universe we live in.
- —Nancy Rosenthal, East Greenland, September 2024
I recently went on the Greenland East Coast expedition safari on the Polarfront ship. I loved that there were only 12 people in the group, it was intimate and allowed for flexibility. Many of the other people had already been on Natural World Safari trips and I enjoyed hearing about their experiences for my next trip. The French ship Polarfront was comfortable and the crew fabulous - French crew, cuisine,and hospitality – always attentive. I loved jumping in the hot tub after the polar plunge and lunches on the deck surrounded by spectacular views. The expedition guides Alex and Lauren are very knowledge about the region - glaciers, flora, fauna and more. Graeme, the photography expert, shared his talent through lively, beautiful presentations in the evenings and photographic support any time. After the trip Graem shared a beautiful video as well as selection of his photographs . Lauren, Alex, and Graeme added another level with their dynamic, fun personalities. Next stop Svalbard with NWS!
- —Kelly Iriye, Norway, December 2024
You can’t control if wildlife will be where you are when you are, but Natural Wildlife Safaris does a pretty dang good job! We saw so many orcas, several humpbacks, and were even lucky enough to see fin whales in Norway aboard the Kinfish. From start to finish, the crew and staff were professional, helpful, and friendly and really made an effort to go above and beyond for this once-in-a-lifetime trip. They really embody the model “right place, right time” and I world highly recommend any excursion with NWS.
- —Joanna Wilson, Svalbard Polar Bear Explorer, 2022
The guides and Kinfish crew made the trip perfect as much as the wildlife sightings we had. The Kinfish is so unique and the crew are very special which makes this trip stand out miles above other trips. We had such amazing, interesting and down to earth wildlife guides who went above and beyond for everyone. The bespoke combination of exclusivity and uniqueness of this is what makes the trip really stand out from the rest. The access to the wildlife is second to none and you do really feel like you are having the same access as the professional documentary makers receive.
- —Lauren T, Svalbard Polar Bear Explorer
I had the most amazing time with NWS in Svalbard; the expedition leaders Mats and Hadleigh were great and got us really close to the wildlife and landscapes - the bear encounters were incredible (close and were able to watch them for literal hours demonstrating all sorts of behaviours), as were the opportunities to see walruses, seals, foxes and all sorts of birdlife. The ship was awesome, the open bridge policy was great and the crew were all lovely to chat to. The regular app updates on flight information, being able to see the travel docs etc. whilst on the boat (i.e. with no wifi) was also really useful.
- —Tonia Burnette who travelled on the Svalbard Polar Bear Explorer in 2022
Gemma and Chloe were both excellent for helping me to book this trip! Our guides, Hadleigh and Mats, were knowledgeable, kind, and engaged throughout our trip. Their expertise was the key to our incredible wildlife encounters which made for a truly once in a lifetime trip. We'd love to travel again, the combination of pre-trip planning, great communication right before and during the trip, fantastic expedition accommodation, wildlife, wildlife and more wildlife was great!
- —Liana Young, Svalbard, April 2026
The whole experience and NWS team have been absolutely amazing, no question too big or small (or stupid)! Having the ability to talk to people who have been on the same trip was a game changer. Having Hannah and Erika on the trip with us was just the best, the energy they brought matched each of the guests where they were, it was incredible to have them with us. It was helpful to have everyone spotting and the guides were amazing. I have discovered a love of walruses and birds I never knew I had! I found the service, support and experience absolutely amazing.

Client Reviews
- —Nuria C
Tristan was absolutely helpful and answered any questions promptly and in the best possible way, solving any doubts. The whole experience was awesome. Everything went perfectly; pick-ups, transportation, and activities. The hotels were stunning. Surprisingly everyone was telling us how wonderful Turtle Inn would be and my husband and I fell in love with Chan Chich. The location and the safaris around it were wonderful. The morning monkeys hanging around our cottage is something money can’t pay. The snorkel was absolutely breathtaking with turtles, sharks, and stingrays swimming with us. Blancaneux is also a stunning site to stay. The people at the three locations were nice and personal. Loved it.
- —Alistair S-C
Tristan was remarkably helpful and informative, he comes across as a real genuine guy who wants you to have the best time ever. Great dealing with him and his team.
- —Jack H
Belize was new to me and was a really interesting destination, with its variation in terrain, birding, activities and what to see. The trip was planned as much as possible to my wishes!
- —Catherine R
It was great that our Destination Specialist, Tristan, had been to Belize just before we booked and had up-to-date information on all the places we wanted to go to. The howler monkeys were fantastic and we also saw a lot of birds and a couple of crocodiles. The app worked fine – it was very convenient to have the documents on our phone – and all of the arrangements worked perfectly. Accommodation and guides were excellent throughout. The trip was tailor-made to our requirements and was just right!

Client Reviews
- —Gabriel LeBeau, Borneo, April 2026
Great communication. Helpful guidance and recommendations on itinerary. Good itinerary pacing. Logistics were flawless. People were exceedingly friendly.
- —Doug Mullen, India, January 2026
I have travelled with NWS on wildlife adventures several times, and they are great! What I like the most is they are always there to greet and assist you at the airports, lodges, hotels - everywhere! At the airports, they take you to the check in desk, make sure you and your luggage get on the plane, and take full care of you when you arrive at your next destination. Everything is worry free! Their guides and drivers are excellent! They will do everything possible to make your tour wonderful. I will travel with them again!
- —Kelly Keone
The service NWS provided was great! We ended up spotting various dolphins, sperm whales, and pilot whales. Our guide, Josh Barton, was great, enthusiastic, and very passionate too which contributed to a great trip.
- —Willa H
The four of us thought NWS did a terrific job organising our trip. Not long into our journey, we realized that organisation is imperative in India and Sri Lanka, and everything ran like clockwork. The guides were very good in each location, and we can never say enough good things about the drivers and guides in the parks. NWS did what they said they would do and got us close to the animals we wanted to see: tigers and leopards. NWS got us to the animals and we would definitely book with them again!
- —Claire F
Excellent trip - great recommendations, great guide and (mostly!) superb places to stay. Fulfilled expectations and successfully saw everything I set out to. All suggestions very good, especially considering I did a last-minute trip so getting availability was always going to be a bit tricky. But all well organised and very straight-forward/efficient.
