• Sperm whales in Dominica

Job Overview

As one of our Product Co-ordinators you will focus on our Small Group & Marine trips in Africa, Asia, Latin America, and beyond playing a key role in ensuring our clients have access to our groundbreaking product, working hard behind the scenes to ensure that all our product is delivered to an exceptional standard.

The ideal candidate will be highly organised and efficient with excellent attention to detail, and be a motivated self-starter. We are looking for someone with a background in the travel industry and good geographical knowledge, ideally with experience in operations and/or product.

This is an exciting and varied position which will evolve as this part of the business grows, so a flexible working attitude and willingness to pitch in and help with different projects as they arise is key.


Salary: £27,000 D.O.E

Type: Permanent, full time

Job Title: Product Operations Coordinator 

Core Duties/Responsibilities

  • You will be responsible for the operating and delivering of our small group trips, Including the logistics of any kit that is required in location.
  • You will be ready to take ownership of specific product areas whilst working as part of a close-knit team, confidently liaising with global suppliers and our Expedition Leaders on a regular basis.
  • You will recognise yourself as someone who has a sharp focus on accuracy and understands how “getting it right” is critical to our business.
  • You will be a strong team player, who is proactive, approachable and understands the importance of
  • You will be highly organised but with the ability to reprioritise in an ever-changing travel landscape and relish the opportunity to work in a fast-paced environment.
  • You will take ownership of implementation of new product from sourcing to the collateral produced
    and the training of our Destination Specialists and wider team and ensure that our content is always

skills & experience

The successful candidate will demonstrate the following skills and experience:

  • Excellent working knowledge of Excel (and the rest of the Microsoft Office programs), as well as Google Drive, Google Docs and Google Sheets
  • Proficient computer skills and the ability to learn new software products is a must
  • Experience in an operations role – ideally coordinating logistics worldwide within the travel industry – with the confidence to support at an executive level
  • Experience with entering products into a database, proofreading and costings
  • Ability to work to deadlines; using own initiative to manage a heavy workload with at times conflicting priorities
  • Knowledge of the Arctic and Antarctic, with some travel experience (preferred)
  • Excellent communication skills; written and spoken English
  • Ability to work in a fast-moving and ever-changing environment
  • A proactive approach; a ‘can-do’ attitude

You will have a minimum of three years’ experience working in travel operations, ideally for an adventure tour operator and have a passion for travel and the natural world. It would be useful, but not essential to have guided/repped.

Application Process

Please email your CV and covering email for the attention of Sarah Clegg at jobs@naturalworldsafaris.com.

Please ensure you include in your covering letter:

  • Your current or most recent salary
  • The reason you feel you are suitable for, and would like, this role
  • How you meet all the essential requirements listed above