About Us

Product & Operations Coordinator

Job Overview

We are looking for someone to assist with the operations and product development in our Africa and Asia departments. The ideal candidate will be highly organised and efficient with excellent attention to detail, and be a motivated self-starter, who is capable of assisting the Product Manager. We are looking for someone with a background in the travel industry and good geographical knowledge of Africa and Asia, ideally with experience in operations and/or product.

This is an exciting and varied position which will evolve as this part of the business grows, so a flexible working attitude and willingness to pitch in and help with different projects as they arise is key.

Salary: £20,000 - £30,000 (flexible, subject to experience)

Type: Permanent, full time

Job Title: Product & Operations Coordinator
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Core Duties/Responsibilities

Product

  • Supporting the Product Manager in relation to creation, content writing, proofreading, contracting, pricing, analysis, systems and general administration of products
  • Ensuring that all our product is up to date in our central system and assisting with loading and updating new or revised products
  • Keeping up to date with products in your area and training the sales team of new products
  • Compiling competitor analysis when required
  • Assisting the marketing team with any product-related material required

Operations

  • Organising all logistics for our Africa and Asia small group departures
  • Maintaining high standards in respect to customer service with our local partners
  • Assisting with distributing branding to our overseas partners
  • Issuing and finalising contracts with specialist leaders
  • Assisting with any client issues, including taking the out-of-hours phone on a rota basis as and when required

skills & experience

The successful candidate will demonstrate the following skills and experience:

  • Excellent working knowledge of Excel (and the rest of the Microsoft Office programs), as well as Google Drive, Google Docs and Google Sheets
  • Proficient computer skills and the ability to learn new software products is a must
  • Experience in an operations role – ideally coordinating logistics worldwide within the travel industry – with the confidence to support at an executive level
  • Experience with entering products into a database, proofreading and costings
  • Ability to work to deadlines; using own initiative to manage a heavy workload with at times conflicting priorities
  • Knowledge of Africa and Asia, with some travel experience (preferred)
  • Excellent communication skills; written and spoken English
  • Ability to work in a fast-moving and ever-changing environment
  • A proactive approach; a ‘can-do’ attitude

Application Process

Please email your CV and covering email for the attention of Arabella Worthington at jobs@naturalworldsafaris.com.

Please ensure you include in your covering letter:

  • Your current or most recent salary
  • The reason you feel you are suitable for, and would like, this role
  • How you meet all the essential requirements listed above
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