About Us

Polar Product Manager

Job Overview

The Polar Product Manager is responsible for determining, planning and monitoring the company's Polar product. The Manager is assisted by a Product and Operations Coordinator and reports directly to the Head of Product.

Responsible for establishing and maintaining relationships with vessel owners, specialist leaders and guides, this role plays a major part in shaping company advancement in the Polar Regions; responsible for ensuring NWS stays at the forefront; constantly looking for new development opportunities.

Overseeing a range of projects, from ad hoc exclusive vessel charters to annual charter seasons across the Arctic and Antarctica.

Salary: D.O.E.

Type: Permanent, full time

Job Title: Polar Product Manager
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The Role

Your responsibilities will include:

  • Management of vessel charters to the Arctic and Antarctica to include all contractual compliance, statutory submissions, contractual engagement of specialist leaders and guides, logistics and operations
  • Creation of charter season and ad hoc individual charter budgets
  • Monitoring of financials: actual vs. budget profit and loss reporting
  • Research and development of the Polar product; collaborating with the Head of Product to define the Polar roadmap.
  • Liaison with the marketing function to determine outbound message; including web content, newsletters, itineraries (to include taking editorial role on documentation) and analyse campaign impact and client feedback
  • Relationship management (Polar and Americas suppliers and partners)
  • FAM trip training and post-trip reviews for Destination Specialists
  • Internal product training

skills, capabilities & attributes

The role holder must be able to demonstrate the following experience and skills:

  • 2+ years working in Polar product with strong leadership experience.
  • You will be comfortable working in a fast paced environment, making decisions independently and/or with senior management input. You will enjoy daily challenges and thrive on the associated rewards.
  • Advanced understanding of AECO, Sysselamannen (Arctic) and South Georgia government (Antarctica) regulations.
  • Ability to work to deadlines; using own initiative to manage a heavy workload with at times conflicting priorities.
  • Excellent communication skills; written and spoken English (additional languages an advantage). You will be a highly organised and efficient individual; comfortable with multi-tasking and trouble-shooting. You need to be able to understand a situation, determine the way forward and take action; always ensuring all involved understand your direction and proposed benefit. You will be comfortable liaising across company departments and externally with suppliers and clients.
  • Understand and commit to exceptional levels of service.
  • Excellent Microsoft Office and IT skills (Excel, Word and PowerPoint)

Additionally it would be great if you had:

  • A love of the natural world and a strong interest in photography
  • A sense of fun!

Application Process

Please email your CV and covering email for the attention of Will Bolsover at jobs@naturalworldsafaris.com.

Please ensure you include in your covering letter:

  • Your current or most recent salary
  • The reason you feel you are suitable for, and would like, this role
  • How you meet all the essential requirements listed above
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