We are looking for someone who lives and breathes customer service! Someone who understands that service is at the heart of what we do, and is passionate about making sure that each person who travels with us has the best experience possible; from the moment they book, to the moment they return home.
The perfect candidate will have extensive customer service experience, preferably within a travel focused environment, be able to work flexible hours and be used to dealing with HNW individuals. You will have a confident phone manner, and have excellent attention to detail – after all, service is in the detail!
You will be liaising with our Platinum clients to ensure excellent levels of service, resolving any issues as they arise (both while the clients are in destination travelling, and pre/post trip), and managing all customer feedback in order to help us improve our service.
This is a varied role which will involve working with every department within the company and reporting directly to the Head of Product. The role may require work outside of ‘regular’ office hours; a flexible approach is therefore a requirement.
This is a new role within the business: we would expect the successful candidate to author new procedures to support the function; ‘stamping their mark’ on the NWS service.
Type: FlexibleJob Title: Client Services Manager