Our arrival at the airport was our first contact with the folks you engaged to look after us. Every single one of them at every place we needed transportation, without exception, was waiting for us, with signs, smartly dressed, courteous, with a clean car — just very professional. It was a great comfort to us to know that we were not adrift in a foreign land, but looked after. Top marks.
The hotel at Victoria Falls was a real treat. The room we were assigned could not have been better nor more comfortable. At the top of a circular staircase decorated with heads and horns of a multitude of animals, it overlooked the gardens and park with its warthogs and baboons running around. Every modern convenience was there, all set in a hotel that transported us back to the early 1900’s.
The Falls were at their low volume which meant we could get quite close without getting soaked.
Great meals, with one being a coat and tie occasion (not too impressed with that; we could have passed that one by).
Very efficient system of notifying us of changes to our itinerary which you had to do (something about a change in our next stop.)
We did sign up for a river sunset cruise (not through the hotel which would have charged us twice what we paid). Spectacular!